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 Customer Services

Placing Orders

Orders for home plan construction sets or plan books may be placed online or by calling our office 800.947.7267 (Monday through Friday 8amto 5pm CT. If you have questions, concerns, or difficulties, please call us!


Shipping and Delivery

We use FEDEX to ship all Construction sets and the U.S. post office to ship all plan book orders. Most construction sets ship via FEDEX Ground and ship at no additional cost. Next business day shipping is available for and additional fee. FEDEX will not ship to a Post Office Box address thus requiring a street mailing address.


Most orders received by 2:00PM CT on a business day, usually ship the next business day. This doesn't include plans purchased with "Options" or plan alterations / modifications. Orders with options may requires extra time and may delay the shipping of the order.


Payments and Pricing

Pricing on this web is subject to change at any time without notice. We accept VISA, Master Card, Discover and AMEX credit / debit cards and in some case's cashier's checks. Call us if you have questions.


Returns and Exchanges

Design Basics, LLC. maintains a NO RETURN or EXCHANGE policy. As our home plans are federally copyrighted and licensed to the purchaser, we cannot allow refunds or exchanges. Please be sure of your selection before ordering, and feel free to contact our office at 800.947.7267 (Monday through Friday 8amto 5pm CT to discuss any concerns you may have prior to ordering.


We consider REPLACEMENTS of construction sets a case by case basis.




"Design Basics values our intellectual property and that of its many collaborative partnerships. We, therefore, protect our 1,900+ plan design copyrights from illegal infringements. This preserves and maximizes customers’ investments, while also protecting our assets, our team members’ employment position, and our shareholders." 
We are a memeber of the American Institute of Building Design