Customer Service

Placing Orders

Orders for home plan construction sets or plan books may be placed online or by calling our office: 800.947.7526. We’re available Monday-Friday, 7:30 am – 5:00 pm Central. If you have any questions, please contact us!

Shipping and Delivery

We use FedEx to ship all printed Construction Sets and the USPS to ship all plan book orders. Printed construction sets ship via FedEx Ground at no additional cost; Next-day or expedited shipping is available for an additional fee. FedEx does not deliver to PO Boxes; therefore, will require a street mailing address. Most orders received by 2:00 pm Central time on a business day will ship the next business day (see Exceptions below).

Plan orders in PDF format will be emailed to the recipient within 24 hours, business days (see Exceptions below).

Exceptions include plans purchased with “options” or plan alterations/modifications; these may require additional time to complete. Please confirm delivery time with your plan specialist.

Payments and Pricing

Pricing is subject to change at any time without notice.

We accept Visa, MasterCard, Discover, and American Express credit/debit cards. Please contact us if you have any questions.

Returns and Exchanges

As our home plans are federal copyrighted and licensed to the purchaser, we do not allow returns, refunds, or exchanges. Please be sure of our selection before ordering; if you have any questions, please contact us prior to ordering.

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