Heritage Homes has emerged as the Fargo, North Dakota, area’s leading home builder through a relentless focus on the customer. Everything – from the home plans to the products and processes – has been thoughtfully designed based on keen insight and customer feedback to deliver remarkable new homes and customer experiences.
Putting the customer first, coupled with a love for construction, led company owner and President Tyrone Leslie to envision a new kind of homebuilding company. But he knew he couldn’t do it alone. According to Leslie, this could only work in a team environment where customer satisfaction is a core value held by all,
“With the magnitude of the purchase, a brand-new home, we’re honored by the trust customers place in us. Our team is not about personal agendas. Our team is passionate about what they do and they enjoy collaborating. As soon as you want to collaborate, communication improves and good things come from great communication.”
Great communication is at the center of Heritage Homes’ customer journey. Heritage Homes knows you can’t have a great home without having had a great homebuilding experience. Following visits to the company’s website, their journey typically begins in one of Heritage Homes’ furnished model homes, where visitors can come to appreciate amenities they just won’t see in other new homes. They are greeted by one of Heritage Homes’ New Home Specialists who take great pride in educating prospective home buyers, so that the buyers are empowered to make the best decisions. “We listen. Our New Home Specialists know what can and can’t be done, which is a tremendous benefit for our customers,” Steve Larson, Sales Manager for Heritage Homes
The Journey continues in the design process, where customers are delighted to realize Heritage Homes will modify its home plans, customizing them for how each buyer wants the home to “live.” Then, with plans in hand, buyers proceed to Heritage Homes’ Design Center, where Project Coordinator Nicole Schaffer works with them on product selections for their home. “The Design Center is a revolving door of innovation,” Schaffer said. “And it is very hands-on. My role is to educate our customers; what they should know regarding product choices when building a home. Customers also tell me they really appreciate my assistance in helping them make selections that are complementary and go well together. In addition, as their Project Coordinator, I’m their go-to point of contact throughout the building process.” Knowing that ambiguity is no one’s friend, customers can contact Nicole any time with any questions they have regarding their new home.
Read the full feature story of Heritage Homes here.