| Despite
debates as to whether there ever was a real person named Sun
Tzu, the preponderance of evidence indicates that some time between
700 BC and 200 BC, a Chinese general prepared a text which has
become
known as "The Art of War." Translated for the first time
into a
western language (French) in 1772, this work has been translated,
interpreted, and published many, many times, particularly in the
past
80 years. Among these, Sun Tzu and the Art of Modern Warfare by Mark
McNeilly is my favorite. Much of this article is inspired
by Mr. McNeilly's
insights and conclusions - I can only hope that my ideas
for homebuilders are worthy of his
outstanding research. Sun Tzu's original organization of ideas revolves around 13 specific
areas of war and statecraft. For
this analysis, I have selected 13 specific quotes from the original
text and will attempt to use them in the context of the conflict
between small/midsize builders (SM) and the regional/national
homebuilder (RN). My advice will, of course, be for the small and
mid-sized homebuilder because:
- These are the homebuilding operations I and my company have worked
with for the past 25 years.
- Everyone loves the underdog (real or perceived).Who wants to help
the giants get bigger? And so we proceed -
- Who wants to help the giants get bigger? And so we proceed
-
Winning Without Battle
"Thus
those skilled in war subdue the enemy's army
without battle ...
They conquer by strategy."
Here at the beginning, in the Chinese tradition, we address the
key
idea of our vision - the SM does not possess the same resources
of
land, capital, and staying power, as the RN. Therefore, he must
compete without pitting himself directly against his larger, stronger
opponent. He must use guile, and learn to use his enemy's strengths
against him.
SM Tip - When possible, locate near enough to a RN project to
benefit
from the traffic that their large advertising budgets produce.
Capitalize on their efforts.
"Know the enemy and know yourself; in a
hundred battles you will never be in peril. When you are ignorant
of
the enemy, but know yourself, your chances of winning or losing
are
equal. If ignorant both of your enemy and yourself, you are certain
in every battle to be in peril."
Only a fool does battle without preparation. Knowing and
understanding the practices, procedures, policies, and tactics
of
your RN competitors is an absolute necessity for the SM trying
to
survive and prosper in an environment populated by larger, stronger
competitors. And, equally important, is the willingness to truly
analyze the strengths and weaknesses of your own organization.
The
leader of a successful homebuilding company does not see the world
and his position in it as he would like it to be - he sees it as
it
really is!
SM Tip - To learn about the competition, visit them - physically
at their
project sites and virtually on their websites. Look at what they
do,
and honestly compare it to what you do. And when you come up lacking
- fix it at once.
Strengths and Weaknesses
" In war, numbers alone confer no
advantage."
While the RN certainly has some advantages due to more extensive
resources, he also has several clear and distinct disadvantages
-
specifically:
Longer lines of supply and communication (multiple levels of
management, larger numbers of employees, national contracts which
may
require specific materials and suppliers) - these tend to slow
the
decision making process of the RN.
Specific policies and procedures which may tend to thwart innovation
and flexibility. To overcome whatever advantages size alone may afford, it is
absolutely necessary for the smaller builder to understand the
weaknesses inherent in "bigger" and to act in ways that
the larger
builder cannot. The advantages of superior maneuverability and
more
rapid decision making are squandered by the small homebuilder who
only changes course slowly and reluctantly.
SM Tip - Be bold, embrace change, and understand that your success
is related to utilizing the benefits that come from having the
leaner, more efficient organization.
Flexibility
"The general must rely on his ability to control the situation
to his
advantage as opportunity dictates. He is not bound by established
procedures. A general prizes opportune changes in circumstances."
Here again, Sun Tzu speaks to the importance of flexibility, and
directly to one of the SM's strengths - the ability to seize the
moment when circumstances dictate swift and decisive action.
Yet
the
small builder must remember that his larger foe is constantly
attempting to overcome this disadvantage by hiring better people
and
empowering them to act unilaterally. As strange as it seems, the
RN
is attempting to act more like his nimbler, entrepreneurial competitor.
SM Tip - Even as you implement systems and procedures to increase
efficiency, as you grow your business, fight with all your strength
to hold onto the agility and common sense that brought your
initial success. Preparation
" To... not prepare is the greatest of crimes; to be
prepared beforehand for any contingency is the greatest of virtues."
In business as in warfare, it is the unexpected which causes the
greatest damage. Planning, preparation, and a commitment to spending
the resources necessary on the decision making process are vital
to
successfully navigate today's complex homebuilding environment.
Committing time, capital, and people to planning and preparation
may
not seem as productive as "doing something." But these
resources are
not being wasted - they are being invested.
SM Tip - If you don't have a written 3-year business plan, updated
periodically, you are not really prepared. P.S. to us at HBN,
periodically means quarterly.
"He who excels at resolving difficulties does so before
they arise."
Here Sun Tzu speaks for what today we call wargaming and
contingency planning. It is not enough to plan for success - we
must
also prepare for hardships and adversity. By their very nature,
the
good times homebuilding has experienced for the past ten years
tend
to make us less cautious, and a little bit sloppy. This
situation is even more dangerous for the SM - with less regional
diversification, less access to capital, and less staying power
in a
downturn, he must be ready for slowdowns or missteps and act quickly
and correctly.
SM Tip -
Have a predetermined measure of what constitutes a sales slowdown,
and an appropriate plan in place for corresponding overhead
reductions. This is not a fun exercise - yet the time to think
about
it is "before it arises."
Speed
"What is of the greatest importance in war is extraordinary
speed: one cannot afford to neglect opportunity."
While reaffirming the importance of maximizing opportunity, this
quote is profound as it relates to the speed-based competition
of
today's marketplace. Consumers want instant gratification, 24/7
service, and a builder who responds not only well, but quickly.
Asking clients to wait two weeks for a price or a proposal is really
asking them to look elsewhere for a builder.
SM Tip -
On the highway "Speed Kills." In business,
as in war, it is
a lack of speed that is suicidal. Work incessantly to reduce
construction and pre-construction cycle times.
"Generally, he who occupies the field of battle first
and awaits his
enemy is at ease; he who comes later to the scene and rushes into
the
fight is weary."
To understand this statement in today's world of business, one
need
only look at Microsoft - whose unbridled success came not from
being
the best, but rather from being the quickest to market with something that worked.
Vision and Leadership
"He whose ranks are united in purpose will be victorious."
Many people speak of teamwork, but here Sun Tzu truly gets to
the
heart of the matter. All successful teamwork is built upon the
foundation of a common purpose, and a shared vision. This is not so much about a specific plan, but
rather it is about core beliefs, mutual support, and a faith that
each individual is part of a larger collective objective.
Management must never forget that it not only needs to create
the
common purpose, but it must also get buy-in from all the members
of
the organization.
SM Tip - Make sure that your company has a vision, a purpose,
and
stated core values. Then create a program that guarantees that
every
employee and associate knows and understands them. "The
general must be first in the toils and fatigues of the army.
In
the heat of summer he does not spread his parasol, nor in the cold
of
winter don thick clothing ... He waits until the army's wells have
been dug and only then drinks; until the army's food is cooked
before
he eats; until the army's fortifications have been completed, to
shelter himself."
The role of leadership in business, as well as war, cannot be
overrated. Throughout history battles have turned on the examples
set
by
generals and sergeants alike. And while words alone can inspire,
they
lack the power of a committed leader whose selflessness sets the
tone
for an army, or a company.
SM Tip - "Do as I say, not as I do" is
not a valid option for the
successful small to mid-sized builder. Pay attention to the example
you set.
Information and
Intelligence
"Now the reason the enlightened prince and the
wise general conquer
the enemy ... is foreknowledge. This foreknowledge cannot be elicited
from spirit ... nor by analogy from past events, nor from
calculations. It must be obtained from men who know the enemy
situation." The positions, strengths, and intents of the enemy are key factors
in
the determination of a battle strategy. In the world of business
this
translates to researching, and shopping the competition, so that
you
know their products and philosophies as well as you know your own.
Collect and analyze your competitors' literature. Walk their models
as though you were a customer. Miss no chance to learn as much about them and their
product as you can.
SM Tip - Fight the natural tendency to belittle
the competition. Be
honest with yourself. You cannot remedy areas where the competition
is superior if you cannot accept that reality. Staffing and Delegation " A
sovereign of high character and intelligence must be able to
know
the right man, should place the responsibility on him, and expect
results."
What can be more important than finding and hiring the best people,
and then giving them the opportunity to realize their full potential?
From Peter Drucker's first texts to Jim Collins' Good to Great,
management gurus have constantly expounded on the premise that
great
organizations exist because of outstanding people and terrific
systems. And here, the small builder has an advantage if he
understands how to use it. By their nature, smaller companies are
inherently more appealing to first rate people - more challenges,
more opportunities, more camaraderie, more freedom. To make these
advantages real, the SM must delegate willingly, encourage
intellectual growth constantly, reward emotionally and financially
liberally, and allow his employees to find and be themselves.
SM Tip - Don't hesitate - hire good talent whenever you find it.
Outstanding abilities are always a good investment!
Allies
"If an enemy has alliances, the problem
is grave and the enemy's position strong; if he has no alliances,
the problem is minor and
the
enemy's position weak."
By inference, this quote explains the importance of allies to
the SM.
As the difference in size and resources between the RN and the SM becomes increasingly greater, it is more important than ever
for
the smaller builder to find like minded allies so that their pooled
resources allow them to compete in such areas as land acquisition,
marketing, purchasing, and specialty services .
SM Tip -
Better to own 25% of a hundred-lot subdivision that you couldn't
afford alone, than 100% of nothing.
Likewise - Better to pay 1/2 of a fifteen-thousand dollar marketing
brochure extolling the virtues of both you and a fellow
builder, than to own all of an inferior marketing
piece for $7,500. |